Leading programs comprising multiple projects, ensuring dependencies are managed, and the overall program delivers value to the customer.
Providing vision, strategy, governance, and aligning business objectives.
Tracking program metrics, managing financials, and ensuring profitability.
Providing leadership and holding teams accountable for delivering programs on time, within budget, and with high quality.
Conducting program-level planning, resource management, stakeholder engagement, and overseeing interdependent projects.
Acting as a mentor and escalation point for project managers.
Identifying opportunities for additional business, contributing to presales evaluation, requirements gathering, and renewals.
Identifying risks and developing risk response strategies at the program level.
Leading the execution of contract change management processes.
Managing partner and subcontractor delivery and commercial aspects.
Contributing to the wider program manager community by sharing lessons learned and best practices.
High-impact, cross-functional leader accountable for the successful delivery of a complex portfolio of contracted professional services.
Understands customers’ business priorities and demonstrates mastery to align and scale delivery resources to realize customer business outcomes.
Demonstrates a broad business knowledge of Cisco product, services and technology in addition to a mastery of engagement delivery frameworks, protocols, industry and Cisco methods/tools for organizing, structuring and executing service delivery.
Provides advice and insight to customer and internal teams on portfolio delivery expansion and potential renewal/upsell/cross-sell opportunities as input to overall account strategy.
Evaluates AS quotes, LOEs, service design, margin, and other deal terms to ensure a proposed engagement can be delivered successfully within the contract boundaries.
Responsible for forecasting AS revenue roll-up and managing project financials and P&L profitability.
Provide leadership and hold the customer and program team accountable for delivering programs on time, within budget, and with high quality while achieving a high customer satisfaction score (CSAT).
Superior ability to influence, manage, and lead matrix teams.
Identify required services/deliverables to drive successful implementation.
Own customer delivery, efficiency, and quality - Manage risks, issues, escalations and fine tune execution.
Assesses performance of portfolio of projects, anticipates potential problems and develops/executes a get-well plan to bring them back on track.
Establish effective governance and communications structures for each program/account that drive consistent delivery excellence and outcomes for Cisco and our customers.
Resolves delivery issues through problem triage, remediation planning, and internal and customer comms.
Evangelizes delivery efficiency and use of automation to eliminate human error.
Own demand and capacity management to ensure successful customer delivery.
Supports customer escalation in their operational cycle for high priority/impact incidents.