BMC Technical Support Analyst 

France, Grand Est, Metz 

823085322

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.

• Maintain a low rate of non-bug escalations to the development team. •Write technical notes and troubleshoot procedures to be used by the entire Support and Professional Services organization.

• Resolve assigned cases to meet service level agreements, while continuously providing updates to the business.

• Serve as the focal point for the entire Professional Services organization. •Provide an ongoing support and working closely with the business teams throughout the company

• Be a part of a with a team of professionals, working in an Agile-Scrum environment

• You have experience in Technical Support \ deployment \ system administration (academic experience is also relevant)

• You have experience in reading and writing DB queries (PG, Oracle, MSSQL).

• You worked with internet technologies, such as Network architecture and terminology, HTML, JavaScript, CSS, MySQL database and Web servers

• You have experience with System log analysis

•You have creative troubleshooting abilities

• You have good communication skills (written and verbal)

• You are a self-learner, highly motivated and a team player, with prioritization and time management skills Whilst these are nice to have, our team can help you develop in the following skills:

• Web debugging experience – devTools, Charles, performance investigations

• Scripting or coding experience (preferably Python or Java)

• Experience in Linux

• Experience in debugging server-side code

• Working with SaaS products and familiarity with Datadog

• Experience in a multinational organization