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BMC Technical Support Analyst 
France, Grand Est, Metz 
823085322

27.06.2024
Description and Requirements

CareerArc Code

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
• Maintain a low rate of non-bug escalations to the development team. •Write technical notes and troubleshoot procedures to be used by the entire Support and Professional Services organization.
• Resolve assigned cases to meet service level agreements, while continuously providing updates to the business.
• Serve as the focal point for the entire Professional Services organization. •Provide an ongoing support and working closely with the business teams throughout the company
• Be a part of a with a team of professionals, working in an Agile-Scrum environment
To ensure you’re set up for success, you will bring the following skillset & experience:
• You have experience in Technical Support \ deployment \ system administration (academic experience is also relevant)
• You have experience in reading and writing DB queries (PG, Oracle, MSSQL).
• You worked with internet technologies, such as Network architecture and terminology, HTML, JavaScript, CSS, MySQL database and Web servers
• You have experience with System log analysis
•You have creative troubleshooting abilities
• You have good communication skills (written and verbal)
• You are a self-learner, highly motivated and a team player, with prioritization and time management skills Whilst these are nice to have, our team can help you develop in the following skills:
• Web debugging experience – devTools, Charles, performance investigations
• Scripting or coding experience (preferably Python or Java)
• Experience in Linux
• Experience in debugging server-side code
• Working with SaaS products and familiarity with Datadog
• Experience in a multinational organization

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