EY CBS - BMC- Content Services Supervising Associate Digital 

India, Kerala, Kochi 

822844976

Role - Digital Content

The Supervising Associate — Digital Content will work with the Modern SharePoint Content Migration team and help deliver strategically sound, user-centric content. You will lead the efforts of strategic planning and tactical execution, content planning (portfolio and page organization and design), search optimization (SEO) and analytics. You will also help in the coordination of a forward-looking content update calendar and review checkpoints in alignment with the program team and product mangers. You will play a critical role in delivering against project goals, and aligning to taxonomy, user experience (UX) and delivery timelines.

Your key responsibilities

• Edit content to ensure quality, consistency and alignment with EY’s purpose and editorial strategy
• Repurpose content to meet the needs of the readership
• Suggest improvements to the tone and structure of the content
• Optimize site pages, migration processes or analytics in collaboration with Service Adoption (SA) Global site lead, SA leader and delivery teams
• Iteratively develop content guidelines in collaboration with the EY Brand, Marketing and Communications (BMC) team for portal and site pages
• Map content to user journey to identify gaps and work with others to address needs
• Advocate for and drive best practices for technology content marketing (internal)

Skills and attributes for success

• Adept in creating engaging, inspiring and persuasive B2B content
• Ability to understand and articulate complex business ideas in an engaging, audience-friendly style
• Excellent interpersonal and written communication skills
• Good understanding of content strategy principles and processes
• Deft in writing, editing and has a way with words
• Excellent interpersonal and written communication skills
• Exceptional attention to detail

To qualify for the role, you must have

• Bachelor’s or master’s degree, preferably in English literature or mass communication
• Content Management Systems (CMS) and Modern SharePoint experience critical
• At least 8-9 years of relevant experience

Ideally, you’ll also have

• Creative agency, advertising or Big Four experience
• Experience with Adobe Experience Manager (AEM), Adobe Analytics or equivalent web analytics tools
• Understanding of measurement and analytics of social media and website content
• Aptitude and willingness to continually expand your core skillset

Technologies and tools

• Proficiency in Microsoft Office Suite (Word, Excel, PPT)
• Modern SharePoint Online, Microsoft Teams, Microsoft OneDrive
• Knowledge in Project Management tools and methods

What we look for

• Love writing and have a way with words
• Are outstanding at grammar, usage and convention
• Customer-centric and agile mindset
• Ability to build and leverage relationships with and influence multiple internal groups across all levels of the organization
• Ability to understand and articulate complex business ideas in an engaging, audience-friendly style
• Ability to quickly define challenges, collect input, conduct assessments, draw conclusions and provide recommendations
• Take the initiative; be proactive in a fast-paced and highly challenging environment
• Experience working with global clients
• Creative problem-solving mindset with a flexible can-do attitude
• Strong organizational and project management skills

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.