Qualcomm Quantum Leap - Support Analyst 

India, Telangana, Hyderabad 

822752652

Job Area:

Information Technology Group, Information Technology Group > IT Support Analyst

The Quantum Leap Program offers qualified professionals on a career break the opportunity to:

• Join a team that is making a significant impact on global communication.

• Contribute to leading assignments and projects.

• Receive mentorship for career guidance and support.

• Reinforce and enhance their industry skills.

Program Criteria:

• A minimum of 2+ years of professional experience (not open to new graduates).

• Currently on a career break of at least one year.

• Aiming to join Qualcomm full-time.

Minimum Qualifications:

• High School Diploma or equivalent.

• 1+ year of experience in IT, Engineering Support, or related area.

• 1+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).

Physical Requirements:

• Frequently transports between offices, buildings, and campuses up to 2 miles.

• Frequently transports and installs equipment up to 40 lbs.

Job Responsibilities:

1) Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems

4) Responsible for the ownership of incident creation, resolution and closure

5) Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests

8) Utilize basic networking functions and support for e-mail clients is essential

'1) Good verbal and written communications skills

2) Must be able to enunciate clearly over the telephone

3) Must be able to interpret a customers' needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities

4) Minimum of two years practical experience in the computing industry and corporate service-desk computing environment

5) 7/365 availability is required. 24x7 shift model

6) Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking

7) Requires experience with two or more of the following: Windows based OS's and basics of UNIX or Linux operating system

'1) Bachelor’s degree required

2) Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environment

4) Contact Center experience will be a plus

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.