Intel Sr Business Analyst 

Costa Rica, San José 

821676083

Job Description:

As a
Senior Business Analystin Human Resources Global Services (HRGS), you will play a crucial role in developing and optimizing HR processes and systems that support employee services such as benefits, retirement, workforce mobility, and executive services.

Responsibilities include but are not limited to:

• Develops processes and systems : Supports the employee services cycle, including benefits, retirement, workforce mobility, employee support, and executive services.
• Advises on HR principles : Fosters global understanding of HR principles, policies, procedures, and systems to maintain a positive working environment.
• Drives strategic decision-making : Executes HR business processes within Human Resources Global Services (HRGS) and collaborates with team members to improve processes and customer experience.
• Builds customer understanding : Gathers and analyzes data to understand customer organizations, their strategic drivers, pain points, and future needs.
• Leads quality issue resolution : Conducts root cause analysis, containment, recommendations, and resolution of quality issues; executes complex HR data transactions.
• Monitors and follows up : Proactively tracks changes in volume, complexity, and cadence, ensuring excellent service quality and adherence to regional goals and standards.

A strong candidate will demonstrate the following skills:

• Strong analytical skills with a passion for effective communications, collaboration and ideation.
• Ability to drive and influence change.
• Passion and curiosity for researching systemic solutions

Qualifications:

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum qualifications:

• Education: BS/BA in Information Systems, Industrial Engineering, or equivalent degree with 5-7 years' of relevant experience OR MBA degree or equivalent with 3-5 years' of relevant experience.
• Relevant experience includes:
  • Industrial Engineering and/or Project Management.
  • Working in HR or shared services.
• Advanced English level.

Preferred qualifications:

• LSS or Data Science certification (a plus).
• Successful use cases in Gen AI or Robotics Process Automation.
• HR systems such as Workday, or others.

Experienced HireShift 1 (Costa Rica)Costa Rica, San Jose