Akamai Escalation Support Engineer - 

Israel 

821170683

You will work with an innovative technology that is setting the ground to the way organizations protect their key applications and assets from advanced cyber threat.

As an Escalation Support Engineer, you will be responsible for:

• Assisting Akamai's support engineers to resolve customer issues and serving as a subject matter expert to resolve customer questions and issues.
• Leading investigations on Akamai's Guardicore Micro segmentation and Zero Trust product for customers.
• Learning and gaining in-depth experience in Micro-segmentation, zero trust network security.
• Owning the problem resolution and collaborating with internal teams.
• Analyzing technical issues and proposing solutions to prevent issues.
• Working closely with Engineering teams on customer issues.

Do what you love

To be successful in this role you will:

• Have 3+ years experience providing technical solutions & support for Enterprise customers.
• Have prior experience serving as an Escalation Engineer working with Support engineers, R&D and QA teams.
• Have knowledge of the technologies: Linux Operating System (Mandatory), Windows Operating System (Mandatory), Basic Networking, Virtualization, Cloud Technologies, K8S.
• Have Basic knowledge of any scripting Languages like Bash, PowerShell, and Python .
• Have a good level of English - verbal and written

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.