Netflix Manager Ad Operations LATAM 

Brazil, São Paulo, São Paulo 

820935832

Roles & Responsibilities

In this role, you will

• Grow and lead the LATAM Ad Operations teams that are responsible for campaign activation, troubleshooting, and revenue maximization

• Partner with the Product and Business operations teams to iterate on scaled workflows, navigating between efficient vendor support and future state of automation

• Partner with the Account Management and Indirect demand teams to ensure on-time activation and efficient engagement model

• Develop metrics and measure performance against business requirements, aligning improvement projects to bridge operational shortfalls and identify future improvement opportunities. Collect data to identify root-cause problems.

• Define external vendor's support strategy and diversity to ensure proper day-to-day support, load balancing, and business continuity

• Monitor Global delivery performance for the business inclusive of risk reporting and PMP/PG/Direct partner-spend to prioritize activation, escalation, and troubleshooting

• Capture future Ad Operations business needs as the business scales and translate to a future state of support (delegate, automate, eliminate)

• Ensure consistency and alignment across all regional Ad Operations teams, leveraging a follow-the-sun model

• Oversee final feature and acceptance testing of new Ad Server features and capabilities that will be leveraged by the Ad Operations team to support the business

• Drive continuous improvement on SLAs for campaign activation and optimization to exceed client and partner expectations

• Advocate, understand, and communicate the company values

The ideal candidate has:

• 8+ years of Ad Operations, and/or Ad Tech experience with applied project management methodologies and certifications

• 5+ years of managerial experience, experience with global markets a plus

• Deep comprehension of Commercial Ad Platforms (GAM/FreeWheel, Xandr, Nielsen, DV, IAS, Salesforce)

• Experience working in proprietary Ad Technology is preferred

• Strong familiarity with Direct IO, Programmatic, and Live Advertising

• Strengths building cross-functional relationships, developing insights, managing projects, and articulating success

• Mastered simplifying complexity, managing large sets of inputs, and prioritizing with precision

• A data-driven approach to problem-solving and analysis; managing accountability for deliverables

• Driven partnerships with Product and Business operations teams for tooling and workflow implementation

• Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed

• Excellent verbal and written communication skills and exceptional attention to detail

• Fluent in English and Spanish

• Experience in international environments