Palo Alto Principal Engineering Escalation Engineer 

Singapore, Singapore 

820480557

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• This Engineering Escalation role is positioned to intercept and assist or drive technical escalations that come to the executive level in engineering

• Escalations of this type are extremely critical and are driven by the account teams in the field

• You will speak with executive levels at customers, delivering among other things, discussions about the situation, explaining the root cause or progress toward it, providing status internally, and addressing technical questions during customer interaction.

Your Experience

• BE /B.tech or equivalent technical graduation is mandatory or equivalent military experience required

• Career level experience in support service, technical support or similar troubleshooting related role

• Technical lead in area of expertise related to cyberspace equipment vendor or network security organisation

Required Technical skills -

• Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily)

• L1-L3 (ISO model) troubleshooting

• Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols

• Troubleshooting VPNs (IPSec and SSL tunnels)

• Pcap analysis (via Wireshark and other tools)

• Hardware troubleshooting for telecommunications equipment

• C, C++ and python programming languages(Good to have)

Additional information

• Able to explain complex technical issues to non-technical people

• Able to have open discussions on network design, network security and related technical topics

Helpful certifications -

• Advanced certification for network equipment vendors (e.g. JNCIE, JNCP, CCIE, CCNA, CCNP, CCA etc)

• Cloud deployment for AWS, GCP, Azure or KVM based solutions)

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment

All your information will be kept confidential according to EEO guidelines.