WHAT YOU’LL DO
- Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
- Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
- Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
- Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally.
- Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
- Advocate for customer needs across various departments, offer insights regarding the availability of new features in Wiz.
- Collaborate with the Wiz Sales and Renewal teams to secure contract renewals.
- Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
WHAT YOU’LL BRING
- 3+ years of experience in technical customer facing roles, such as: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
- Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
- Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
- Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
- Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- Excellent written and verbal skills in Hebrew and English.
- Ability to multi-task and thrive in a fast-paced environment.
- B.S. in Computer Science, Engineering, or similar field.
