SAP SAP iXp Intern - Product Support UI & Infrastructure Platforms 

Brazil, Pará, Itaituba 

820149695

meet with mentors, make new friends across the globe and create a thriving personal network.
gain cross-functional skills from our virtual and in-person learning sessions, diverse subject-matter experts, and project deliverables.
with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

Among other responsibilities, you should expect to do many of the following:
• Investigate, analyze complex, real world, unique problems; and resolve critical system issues.
• Think independently and apply effective problem-solving skills.
• Technical problem-solving & debugging.
• Collaborate and engage in constructive technical discussions with colleagues and customers from all around the world!
• Recommend known technical solutions and develop workarounds for corrective action.
• Properly document communications and actions for customer issues in our CRM system.
• Use SAP and third-party tools to diagnose problems directly on customer systems.
• Contribute regularly to the internal and external Knowledge Base.
• Participate in Weekend shifts as scheduled.
• Master SAP software that is being used by industries, governments, and multinational companies.
• Join the global SAP Family and become an ambassador for the Support Organization.

Required Education, Competencies and Skills:
• University degree or College diploma program in Computer Science, Business, Technology, or Mathematics.
• Strong IT affinity is a must.
• Excellent communication and customer service skills
• High proficiency in English (spoken, written and customer management).
• Ability to assess, research, and troubleshoot while collecting information about customer issues.
• Having programming skills is preferred.
• Knowledge of logistics and production processes is an advantage.
• Excellent analytical skills.
• Open and professional communication style.
• Strong team player who learns and adapts quickly.
• Enjoy and derive satisfaction from direct interfacing with customers.
This position requires no specific work experience. Previous experience as intern or working student in a related position is advantageous.

*Please, upload your resume in English

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