3M Shipping Management Analyst 

Italy, Lombardy 

820098077

Primary Responsibilities include but are not limited to the following:

• Accurately enter required data and process orders in accordance with department procedures.
• Identify and probe for customer’s needs, clarify information, research issues and provide alternatives as needed.
• Collaborates with cross-functional teams to manage global order to cash process
• Sourcing, Transportation, and delivery of orders throughout the entire supply chain
• Communicate with other departments and providers to research and resolve issues, identify and implement service solutions
• Analyzes, recommends and suggests alternative solutions to meet customer needs and/or account specific needs
• Reviews purchase order requirements to ensure compliance with 3M terms and conditions.
• Escalate special customer or service center requests or problem issues as appropriate to a supervisor or designated representative
• Notify supervisor or designated representative of issues or trends with impact on customer satisfaction.
• Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time.
• Achieve and maintain Performance Objectives.
• Own and manage all aspects the customer relationship
• Handling of customer complaints, reporting and all urgent matters
• Work closely with carriers to request international documents (BL, AWB) freight charges and shipments status.
• Prioritize the task according to urgency, stop line, shelf-life product, and other customers urgency. Order change, order status, product info inquiry, complaints, pricing and inventory requests
• Handles internal and external inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify, and implement service solutions
• Improves customer satisfaction by identifying patterns of problems and barriers to solutions.

Skills and Expertise:

• The individual must be highly organized, have great attention to details, analytical, has a customer first mindset and be able to work in a fast-paced environment
• Flexible & Adaptable with workflow processes, and priorities.
• Capability to work effectively and exercise sound business judgment in a team environment, as well as independently.
• Operate independently without close supervision.
• Ability to convey a positive customer service and team-oriented attitude.
• Maintain complete confidentiality and discretion in business relationships.
• Ability to maintain confidentiality and exercise discretion in all business dealings.
• Availability to work from the office when needed as well as work from home.

Basic Qualifications:

• Bachelor’s degree from an accredited university related to Foreign Trade and Customs, Logistics or Business Administration. Or 1+ years equivalent experience on the fields mentioned above.
• Advance English Level B2+.
• At least 1- 2 years of customer service experience, order management and/or Logistics/Shipping, experience with Incoterms, International Transportation, Freight Forwarders and/or global sourcing
  

Preferred Qualifications:

• Experience with Microsoft Office applications including Word, Excel & Outlook​
• Experience with Reports generating, analyzing, and presenting data in an easy-to-understand format
• Knowledge and use of SAP and Sales Force