PNC Director Merchant Payments Sales – LINGA 

United States, Wyoming, Cheyenne 

819022879

As the Director of Sales for Linga’s Merchant Solutions business, known as Hybrid, you will be responsible for the development and execution of the Hybrid sales growth strategy and its alignment with the growth and sales of LINGA solutions. Your primary focus will be on expanding Hybrid’s Merchant Services business in Retail and Restaurant businesses, driving customer acquisition, and maximizing revenue opportunities. Additionally, you will develop and manage relationships with customers, strategic partners, including service providers, banks, and cross functional teams, and will achieve alignment, champion, and execute those strategic initiatives that generate mutual value to Hybrid and Linga. You will provide sales leadership as well as direct sales and sales enablement as required for the role as it develops.Additional responsibilities:
Act as the Linga Payments subject matter expert, potentially representing the company at industry events, conferences, and shows. Stay updated with industry regulations, compliance requirements, payment industry trends, and product updates, and communicate those cross functionally.This position will be based in Florida, Texas, Wyoming, Utah, New Mexico, Kansas, Oklahoma, Arkansas or Louisiana.
Job Description

• Serves as the clients' point of contact for all matters, to build and maintain a long-lasting relationship. Monitors client contract for compliance and participates in the negotiations of base contract and contract modifications. Manages processes outlined in the contract and resolves challenges/issues. Handles higher volume, higher visibility and more complex clients while supervising day to day operations of a team.
• Serves as the clients' lead point of contact for all matters. Responsible for the identification and development of new servicing opportunities with existing clients to build and maintain a long-lasting relationship. This includes leveraging industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities. Serves as escalation point for the most critical issues and provides leadership, guidance and oversight to the team.
• Leads in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed. Works directly with in-house counsel and clients on contract negotiations. This includes the review of the servicing agreements to ensure contract terms meet servicing guidelines.
• Analyzes, assesses and documents client requirements. Forecasts and tracks key account metrics. Proactively identifies customization needs, and works with service partners and team to decision/implement.
• Independently manages processes outlined in the contract and independently partners to resolves challenges regarding implementation and production issues. Serves as an escalation point for high severity requests or issues. Identifies the best solution to maintain a positive client relationship.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Account Management, Competitive Advantages, Consulting, Go-to-Market Strategies, Influencing Skills, Negotiation, Relationship Building, Sales OperationsRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

California Residents

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