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Cisco Customer Success Specialist Portugal 818438600
Today
Your Impact
This highly technical role supports customers with adoption challenges across the security architecture, specifically with the following Solution Domains:
- Integrated Security Operations
- Cloud & Network Security
- Zero Trust Network Access
Experience with integrating Cisco’s security products is essential.
- Customer Engagement : Conduct targeted consultative sessions and interactive technical presentations to increase product awareness, share standard processes, and drive software adoption and business value.
- Technical Expertise : Apply deep technical knowledge, business acumen, and automation skills to provide consultative solutions and ensure successful customer engagements.
- Risk Management : Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations.
- Collaboration : Work closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth.
- Product Feedback and Advocacy : Provide feedback to Engineering and Product Management Teams for product improvements, promote the CX offer strategy, and highlight feature opportunities.
- Strategic Advice and Adoption Journey: Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges.
Minimum Qualifications
- 4+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to the security domain
- Expert-level technical knowledge on any one below:
- Zero Trust Network Access
- Secure Firewall and Cloud Security
- SecOps
- Minimum one of the following Cisco Security Suites:
- Breach Protection Suite or
- User Protection Suite
- Cloud Protection Suite
Preferred Qualifications
- Expert-level knowledge of integrating across multiple architectures.
- Demonstrated success with complex technologies and conducting high-risk architecture reviews.
- Provided strategic advice on deployment decisions, led architectural initiatives, incorporating standard processes and validated designs from across Cisco to ensure successful implementation and adoption with customers.
- Demonstrated ability to apply deep understanding of relevant Cisco products to define how technology solves Customers’ business challenges. This includes baselining customer environments, capturing heatmaps of products and tools (including third-party), and developing comprehensive on-boarding and adoption journeys.
- Expert understanding and experience with public cloud providers such as AWS, Azure, and GCP, as well as knowledge of virtualization technologies.
- Expertise in automation, including demonstrating APIs and programmability to orchestrate workflows and integrate with existing ecosystems (e.g., ITSM, Open Source).
- Suggested Certifications: DevNet, CCNA, CCNP, or CCDP required;
- Suggested Cisco Success Management certifications: Cisco Certified Success Specialist.
- BS in Engineering, Computer Science; Masters or equivalent experience preferred.
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