Amazon Cloud Support Intern 채용연계형 인턴 

Cambodia, Phnom Penh 

817247425

Key job responsibilities
Every day will bring new and exciting challenges. You will be primarily responsible for solving customer’s cases through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Learn, support, and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Work on critical, highly complex customer problems that may span multiple AWS services
• Leverage your day-to-day customer support experience to provide the voice of the customer to internal AWS teams on how to improve our services
• Drive customer communication during critical events
• Drive projects that improve support-related processes and our customers’ technical support experience
Support Areas
• Cloud computing
• Database, Big Data, Analytics
• Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
• OS (Linux and/or Windows Servers)
• Virtualization (VMware, Xen, Hypervisor)
• Security concepts / best practices
• Storage and Content Delivery
• Deployment
• Developer & Mobile Services (Serverless, Web Mobile, IoT)A day in the life
• Team: You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success.
• Career development: We promote advancement opportunities across the organization to help you meet your career goals.
• Training: We have extensive training programs and mentoring to help you develop the skills required to be confident and successful in your role, and to expand your knowledge in to new areas.About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• Will graduate in 2025/2026
• Bachelor’s Degree or above in Engineering in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Electronic Engineering, Information Technology, Information Systems, Information Management related majors
• Excellent oral and written communication skills
• Strong customer focus & Multi-tasking skills
• Self-starter who is excited about technology
• Applicants must have valid work authorization in Korea
• Applicants must not have restriction of traveling abroad
• Korean/English Business Communication Skills
• Available to work for weekend(Tues-Sat or Sun-Thur) after Full-time employee conversionInternship period is December 23, 2024 - June 20, 2025. (Mon-Fri, 09:00-18:00) The schedule is subject to change.Recruitment Process : Resume review - Online assessment - 1st interview(Phone screen/tech interview) - 2nd interview(Loop interview)

• Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
• Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
• Basic knowledge in Networking (TCP/IP, DNS) /Database
• Exposure to Cloud computingMore info about AWS Korea• AWS Korea 네이버 포스트: https://post.naver.com/viewer/postView.naver?volumeNo=34529761&memberNo=58658894• AWS Korea 카카오톡 채널: http://pf.kakao.com/_YJUIxj