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NICE Senior Client Services Project Manager Actimize 
Bolivia, Cochabamba, Cochabamba 
817185009

30.06.2024

Duties & Responsibilities:

  • Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.
  • Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.
  • Establish relationships and effectively communicate with key members of client team including business users and management personnel.
  • Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.
  • Develop, implement, and maintain standard practices for client implementations aligned with the Actimize operating model.
  • Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders.
  • Create & manage project plans. Define project schedules, allocate resources, and monitor progress.
  • Get involved in project at high level for functional and technical aspects.
  • Co-ordination of multiple projects amongst different internal teams and stake holders.
  • Align project objectives with company goals, and make sure project team is clear on objective.
  • Build and manage client relationships.
  • Mentor staff with a hands-on approach and foster a learning and growth environment.
  • Actively transform business requirements into creative business solutions using existing products and new ideas that demonstrate out-of-the-box thinking.
  • Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.

Knowledge & Skills:

  • Possess excellent organizational and communication skills.
  • Strong ability to use facts and data to influence decisions.
  • Ability to prioritize and make appropriate decisions.
  • Proven ability to meet deadlines and maintain quality standards.
  • Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates.
  • Ability to interact effectively with all levels of management and customers.
  • Ability to work with minimal guidance or supervision in a time critical environment.
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Good knowledge of Actimize AML and Fraud Solutions.

Education & Experience:

  • Overall, 8 -12 years IT industry experience
  • Minimum of 5 years, hands-on on the project management
  • PMP or Prince2 certification
  • BS Degree in computer science, engineering, or work equivalence.
  • Proven experience managing several major projects involving diverse operations and technology groups.
  • Financial securities industry experience including Risk Management, Compliance. AML
  • 5+ years of experience in service delivery environment – A PLUS
  • NICE Actimize experience - A PLUS
  • Strong problem-solving skills.
  • Proven ability to negotiate and influence business decisions and directions.
  • Excellent organizational skills