PNC Service Specialist - Tempus 

Remote, Remote 

817080946

Job Description Summary
Job Description

• Provides technical support and coordination for the Services management function for a specific client or group of clients.
• Identifies and investigates service-related problems. Implements or escalates corrections as appropriate.
• Assists in defining and deploying problem management processes and procedures for specific clients.
• Coordinates activities with other service areas and functions. Develops, documents and disseminates process changes and improvements.
• Participates in problem reviews, root cause analysis, trend analysis and audits.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Change Management, Debugging, Process Improvements, Relationship Building, Root Cause Analysis (RCA), Trend AnalysisEffectiveness Measurement, ITIL Service Delivery, IT Service Improvement, IT Standards, Procedures & Policies, Problem Solving, Process ManagementRoles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)
California Residents

Refer to the