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Bigid Principal Customer Success Manager United States, New York, New York 816232210
We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:
- BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
- Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
- CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
- DUNS 100 Best Tech Companies to Work For in 2024
- Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards.
What you’ll do:
- Manage the customer relationship, risk, and revenue
- Build trust and create meaningful relationships among champions and key executives within each account
- Be the voice of the customer within BigID to advocate on behalf of customer issues and needs
- Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
- Collaborate with Sales and Services teams to drive renewal, cross-sell and upsell
- Identify risk and execute a cross-functional risk mitigation plan
- Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
- Share our Values of Care-Do-Try-Shine!
What you’ll bring:
- 5+ years in Customer Success managing a portfolio of large enterprise accounts
- Background in big data, privacy, data governance, or information security as either customer or vendor
- Ability to understand customer needs and provide appropriate best practices
- Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell
- Deep understanding of value drivers in recurring revenue business models
- Familiarity with on-premise and/or cloud data landscape
- Outstanding interpersonal communication, customer relationship, and executive presentation skills
- Excellent organization skills and ability to multitask in a fast-paced startup environment
- Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
- BS/BA degree
Our Values:
We look for people who embody our values - Care, Do,Try & Shine.
- - We care about our customers and each other
- Do - We do what it takes to make a positive impact
- Try - We try our best and we don’t give up
- Shine - We shine
The annual base salary range is $140,000 – $165,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.
🏆 Global Culture Corner
🏝️ Flexible PTO and Quarterly Volunteer Days
💸 Equity Participation
🐶 Additional insurance benefits like pet insurance and legal assistance
📚 Learning & Development Opportunities
💰 Fidelity Employer Sponsored 401K
📣 Robust DEI Program with several vibrant ERG communities
🍼 Paid Parental Leave
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