Amazon Support Engineer Fire TV 

India, Tamil Nadu 

816023002

This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are:Provide first level of support for handling Jiras, tickets, operational issues from production services
Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
Work on maintenance driven coding projects, primarily in C++ and Python
Read and understand complex application code and make code fixes to resolve support issues
Develop tools and automate manual operational tasks and easy maintenance of our services.
Build monitoring metrics dashboard, and report System health and Support status metrics.
Key job responsibilities
Some of the key job functions of the support engineer are:Provide first level of support for handling Jiras, tickets, operational issues from production services
Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
Work on maintenance driven coding projects, primarily in C++ and Python
Hands-on experience in Unix or any scripting language
Read and understand complex application code and make code fixes to resolve support issues
Develop tools and automate manual operational tasks and easy maintenance of our services.
Build monitoring metrics dashboard, and report System health and Support status metrics.
Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.A day in the life

- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls