JPMorgan Client Service Analyst - APAC Access Support Mandarin/Cantonese Bilingual 

Philippines, Quezon City 

815860514

services clients and acts as a liaison with internal operational groups to ensure client transactional inquiries are serviced timely and seamlessly.

Job responsibilities:

• Provide telephone hotline and email support to both internal and external JP Morgan customers.
• Deliver high-quality assistance with a focus on Payments products and technical applications.
• Coordinate with support functions and other business units to ensure timely and satisfactory responses to customer inquiries.
• Conduct webinars and remote client support sessions on the JPMorgan Access platform.
• Assist in meeting departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) through phone and non-phone support.
• Facilitate the transition of new hires to the production floor.
• Demonstrate discipline, commitment, and high performance standards by continuously enhancing knowledge and skills to effectively represent the bank.
• Participate in ad-hoc initiatives aimed at improving quality, creating efficiencies, or enhancing the client experience.
• Identify, recommend, and implement opportunities for process improvements.

Required qualifications, capabilities, and skills:

• Strong verbal and written communication skills in English and Mandarin/Cantonese.
• Business-level proficiency in Mandarin/Cantonese is essential, alongside fluent English.
• Minimum of 2 years of experience in customer service, product support, or technical support within a call center environment.
• Proficiency in Windows LAN/PC environments and systems.
• Familiarity with web-based and browser-based applications and technologies.
• Strong analytical and problem-solving abilities.
• Ability to prioritize tasks, manage multiple responsibilities, and work effectively under pressure in a team setting.
• Proficient in various desktop and internet-based applications.
• Self-motivated and capable of working with minimal supervision.
• Willingness to adjust work schedule to support the APAC shift.