Amazon Graduate Cloud Support Associate - July start Engineering 

Ireland, Dublin 

815747022

**This is a permanent full-time role starting in July 2025**Key job responsibilities
Each day will bring new and exciting challenges on the job while you:
• Learn and use ground-breaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers.
• Interact with leading engineers around the world.
• Partner with AWS teams to help reproduce and resolve customer issues.
• Leverage customer support experience to provide feedback with AWS teams on how to improve.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.A day in the life
Why us?
• First and foremost, this is a customer support role in the Cloud.
• On a typical day, a support engineer will be primarily responsible for solving customer’s cases through customer contact channels (e.g., telephone, email, and web/live chat).
• You will apply troubleshooting techniques to provide solutions for our customers by thoughtfully working with customers to dive deep into the root cause of an issue.
• An AWS support engineer may also develop and train, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• We promote advancement opportunities across the organization to help you meet your career goals.
• We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.
About the team
If you’re insatiably curious and always want to learn more, then you’ve come to the right place. Depending on your location, country, job status and other requirements, some or all of the following benefits may be available to you as a graduate starter.• Competitive pay
• At Amazon, most employees have the ability to become owners of the company through the granting and vesting of Restricted Stock Units (RSU’s)
• Unlimited access to internal trainings
• Care for your overall well-being, with support for your physical and mental health
• Real opportunity to grow your career across the organization.

• Currently enrolled in your final year, to receive a Bachelor’s / Master’s / PhD in Tech OR have graduated within 12 months of application date.
• Basic knowledge of at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting).
• Basic knowledge of Networking and Databases.
• Basic knowledge of Operation Systems Windows and/or Linux.

• Knowledge of internet fundamentals and cloud computing concepts.
• Familiarity with Database, Storage, & Big Data concepts.
• Knowledge of Networking fundamentals like CIDR notations, OSI model, DNS, HTTP, TCP/UDP, DHCP, routing, switching, subnets, NAT.
• Comfortable working in a Linux/Unix environment.
• Customer facing work experience.