Dell Taegis ManagedXDR - Security Operations Manager 

Romania, Bucharest 

815583694

Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks® Taegis™, a SaaS-based, open XDR platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.

Role Responsibilities

• Build and develop high performance security operations teams by leading and mentoring people for success.
• Support the hiring process by constantly improving the recruitment process and conducting the interviews.
• Develop and review technical training plans and facilitate career development for security analysts of all seniority levels within the team.
• Define, implement, improve SOC team processes and procedures to support unified delivery.
• Oversee and perform operational monitoring and analysis of the work performed by the team members (team/analyst workload measurements, quality assurance, etc.).
• Coordinate critical ManagedXDR service outages and support communication across different teams that are involved in handling major outages that affect the service and/or the platform, including on-call situations.
• Provide the needed support to setup the ManagedXDR team for changes and coordinate internal projects that are impacting ManagedXDR.
• Act as an escalation point for ManagedXDR deliverables and contribute to root cause analysis reports.
• Collaborate with other teams and their members that are involved in supporting Taegis related services like: Sales, CX, Product, Engineering, Customer Success and Client Situation in order to provide a high level of customer satisfaction.
• Establish and maintain metrics that help provide assistance with managing team operations to a high level of productivity and operational efficiency.
• Work with Taegis senior leadership to define, collect, and deliver proper metrics for reporting to upper management and tracking team performance.
• Manage all the administrative processes related to the team such as performance evaluation, timesheet submission, Workday operations, holiday approval based on capacity management, appropriate shift coverage/capacity, internal team meetings sync

Knowledge

• Knowledge and experience in running teams of more than 5 people.
• Familiar with root cause analysis methodologies - writing and delivery.
• Understanding of security incidents investigation methodologies.
• Understanding of threat hunting methodologies using both endpoint and network-based telemetry.
• Knowledge of adversarial attack tactics and techniques.
• Knowledge of applications, cloud technologies, endpoints and network security concepts.
• Performing both endpoint and network-based investigations.
• Understands latest cybersecurity threats & techniques used by global threat actors.

Skills and Abilities

• Client-focused with a passion for delivering service excellence.
• Ability to have consultative conversations with the customer focused on service delivery concepts, processes even technical investigations.
• Ability to adjust in a fast-paced multidisciplinary environment, prioritize efforts, manage customer expectations, and have professional negotiation skills.
• Ability to mentor team members.
• Strong problem solving, analytical skills, and maintaining a sense of ownership.
• Works independently with minimal supervision; self-starter and highly motivated.
• Great leadership and coaching skills.
• Influencing - the ability to convince others of his opinions and determine them to follow.

Education/Experience

• 1+ year experience in a people coordination role & 5+ years of relevant IT experience.
• Completion of a Bachelor’s degree or equivalent program in Computer Science, Network Security, Information Security or other applicable field and 5+ years of work experience in the field.

Preferred Certifications

• Industry certification from vendors: ISC2, GIAC, EC-Council, Cisco, Juniper, CompTIA, ITIL, Unix, Microsoft, Oracle, etc. (eg: ITIL, CISM, GCIA, GWAPT, GCIH, GCFA/GCFE, GREM, OSCP/OSCE, eLearn THP or similar certification preferred)

Language

• English - Very strong verbal and written skills