In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include: Comprehensive Feature Development and Issue Resolution: Working on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue Resolution: Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology Integration: Being eager to learn new technologies and implementing the same in feature development.
- Minimum of 5 years of experience in Incident, Problem, and Change Management roles.
- Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment.
- Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement.
- Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms).
- Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents
- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
- ITIL certification (Foundation or higher) is highly desirable.
- Strong technical acumen and understanding of IT operations and infrastructure
