Capital One Set Loan Department Operations Manager Hybrid 

United States, Texas, Plano 

81220981

Set Up My Loan Department Operations Manager (Hybrid)

As a Set Up My Loan Department Operations Manager, you will lead day-to-day activities of a high visibility, multi-function, multi-team operation. As the leader of the operation, you will create a vision and strategy for your team that enables them to execute in a well-managed and customer-focused way to unlock thecustomer service in the industry. In your role, you will build relationships across a diverse network of stakeholders and partners to understand and prioritize the highest leverage needs of the organization. You will translate insights and data into a story that will help drive the team towards achieving individual, team and business goals.

As the manager, you will be responsible for the Refinance Lien Perfection back office servicing processes. You can expect to lead a team of 3-4 Senior Associates / Associates People Leaders, whose teams consist of ~100 servicing agents. In addition to leading the back office environment, this role is responsible for creating and executing a roadmap inclusive of process streamlining, staffing, supplier strategy, associate development, escalation framework, customer experience mapping, process training documentation and event response.

You’ll love the role & be successful if…

• and
  external customers

• You are a promoter of diversity, inclusion, and belonging

• You use data to influence process improvements and decisions

• You feel comfortable executing autonomously day to day, but have a good sense of judgment in regards to escalating

• You are a hands-on, engaged leader

• You love to dream & have big ideas to enhance your team and responsibilities

Responsibilities:

• Using good judgment to make strategic pivots throughout the day and autonomously making key business decisions

• Identifying improvement opportunities within department and executing with intentional prioritization

• Maintaining strong relationships with Vendor Leadership to ensure efficient and effective management

• Partnering across Lines of Businesses and Job Families to deliver results

• Working with Data Engineers to create monitoring for department and associate performance

• Creating and updating reporting that captures business health

• Identifying process gaps and issues, developing a framework to address, and then updating the process to prevent future issues and problems

• Creating effective and transparent escalation paths

• Motivating associates to help them achieve their career aspirations

**This position does require onsite attendance **
- this role is hybrid, where you will be expected to be in the office in Plano, TX for certain aspects of the role.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 5 years of experience in people leadership

Preferred Qualifications:

• At least 2 years of experience in the auto financing industry within the titles space

• At least 7 years of experience in people leadership

• At least 3 years of experience working with cross functional teams

• At least 2 years experience working with multiple business partners

• At least 1 year experience working with external vendors

Plano, TX: $115,200 - $131,500 for Department Operations ManagerThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.