Artlist Customer Success Manager 

Israel, Tel Aviv District, Tel Aviv-Yafo 

811492353

We do this by giving them the best music, footage, sound effects, and templates around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard.

Our products:

• Artlist: an all-in-one platform for video creation, including high-quality and curated royalty-free music, SFX, footage, templates, plugins, and more.
• Motion Array: the ultimate destination for creators, including high-quality video templates by the world’s top motion designers, presets, plugins, music, SFX, stock footage, graphics for design, motion graphics, and stock photos.

Wake up for this:

• Lead and develop a high-performing team of customer care specialists, fostering a culture of passion, drive, and innovation.
• Deliver exceptional customer service, ensuring that customers receive timely and effective support.
• Continuously analyze customer feedback and contact reasons to identify opportunities for improvement in self-service capabilities and overall customer experience.
• Leverage Zendesk and other relevant technologies to streamline and enhance customer care processes.
• Articulate the voice of the customer to drive product improvements and ensure customer needs are met.

• Experience in B2C SaaS customer service.
• 3+ years of experience leading and developing customer service teams including experience managing team members remotely
• Proven ability to deliver effective training and coaching to team members in person and remotely
• Strong analytical skills and ability to present data in a compelling and informative manner.
• Expertise in using a CRM/ticketing system, preferably Zendesk, to manage customer interactions and data.
• Experience with agile methodologies or similar process improvement frameworks.
• Fluency in English and Hebrew

Additional Considerations:

• Align with Artlist's values of passion, drive, inspiration, innovation, inclusiveness, kindness, teamwork, and community.
• Demonstrate creativity and the ability to think outside the box to find innovative solutions to customer problems.
• Strong problem-solving skills and ability to effectively handle customer inquiries and complaints.