EY Travel Specialist English 

Poland, Lower Silesian Voivodeship 

810614016

• Qualify the nature of the request and propose in-policy solutions tailored to individual travel requirements
• Book complex travel itineraries, ensuring compliance with company policies and client preferences.
• Supporting customers in using implemented travel tools effectively
• Maintain daily communication with clients to clarify travel or event requests, gather missing information, and escalate sensitive situations as necessary.
• Being involved on building and growing the travel process as per new rules, tool automation proposals, policy changes, in cooperation with the counsellor.
• Conduct monthly training sessions for new joiners to ensure they are well-versed in travel policies and tools. Respond to inquiries related to the Travel Policy, providing clear and accurate information.
• Manage escalations related to travel issues, ensuring timely resolution and customer satisfaction.
• Connect travelers with relevant services, including refunds, visa assistance, and AMEX Card support.
• Actively participate in the development and growth of travel processes to enhance efficiency and effectiveness.

Skills and attributes for success

• Experience as a travel, administration or customer service agent,
• Excellent communication and soft skills (both oral and written), to effectively articulate policy guidelines and the rational behind request rejections, fostering understanding and compliance.
• Reactivity to manage urgent and/or complex requests in a calm and professional manner,
• Ability to easily adapt to changing business requirements
• Proactive attitude in terms of sharing ideas for further process improvement,
• Strong focus on details and the policy objectives.

To qualify for the role, you must have:

• You are fluent in English language (C1 level), French or German are also an asset
• Excellent Customer service approach
• Experience using MS Office package
• Proficiency in utilizing relevant software and tools to streamline processes and enhance operational efficiency

Ideally, you'll also have

• Excellent knowledge of corporate travel environment

What we offer

•Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.

•Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

•Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.

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Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.