GE HealthCare Product Manager - Clinical Care Solutions Service 

India, Karnataka, Bengaluru 

810368015

All activities providing the necessary Service-Sales support on pre- and post-contractual administration & management for Ultrasound and Patient care products for south and east india region including srilanka, bangladesh n bhutan. Terms & Conditions of the contract and the Management of claims. Also involves sale, management, and execution of upgrade, Probes and spares activities. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Roles and Responsibilities

• Responsible for the profitability and customer satisfaction for assigned contracts · Provide both service agreement, and time and material program management · Assist in Service-sales campaigns for new contracts and proposals · Assure timely resolution of customer issues and customer satisfaction for assigned contracts · Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams · Function as liaison between internal organizations and customers for assigned contracts ·

• Developing in-depth knowledge of a product launch and new product introduction. Knowledge of margin calculations n profitability.Translate business strategy into a product strategy and roadmap.

• In-depth understanding of key business drivers; Channel commercial management n drive is a necessary skill required.Understand customer needs and pain points and analyze competitors.

• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.

• Knowledge of designing new product and contract schemes.Work with design, marketing, and customer support teams.Provide insights on key differentiators and messages.

• A job at this level is likely to be an individual contributor with proven interpersonal skills.

Required Qualifications

• Graduate degree from an accredited university or college with Masters Degree withat least 8 plus years of experience.

• This role requires advanced experience in the Services & Customer Contract Management.

• Service-Sales support on pre- and post-contractual administration & management for Ultrasound and Patient Care Products ​

Desired Characteristics

• Strong oral and written communication skills.

• Demonstrated ability to analyze and resolve problems.

• Strong Techno-Commercial skills and business acumen is desired.

• Ability to document, plan, market, and execute product launches & schemes.

• Excellent negotiation skills.

• Experienced Channel partner management skills.

• Strict Adherence to integrity, Legal and compliance for business practices is very much required.

total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.