Amazon Manager III Operations Global - Artificial Intelligence 

India, Maharashtra, Mumbai 

80779841

Key job responsibilities
- Handle the in-house Operations delivery (BnM, VC). You will lead a team of up to 300- 400 associates supported by Team managers to improve accuracy and maintain service levels, this will also include meeting other SLAs, KPIs, internal Shrinkage and retention targets
- Drive overall performance for the site
- Identify improvement opportunities and driving process improvement projects
- Establishing governance structure for day-to-day operations
- Enhance adherence to compliance guidelines as required and dedicated by the Program
- Regular touch base meetings with internal stakeholders and different departments
- Should be open to travel (domestic & overseas) as and when required- Be a key leader at the forefront for key projects for the program

•Bachelor’s degree or equivalent
•12+ years of overall experience and 8-10 years of managerial exposure in Operations (directly & via vendor management preferably) in Non-voice, Customer Service Environment.
•Track record of successfully building and scaling high-performing teams from the ground up
•Exposure in handling remote team/teams is a must.
•Exposure into robust hiring processes, including sourcing, interviewing, and selection will be an added advantage
•Should have extensive experience in handling large Operations (large teams, 250+) in BPO/ Captive Operations/ Third party
• Should be open for 24x7 operations.
• Demonstrated familiarity with general principles of workflow in a voice / non voice environment.
• Should have handled both domestic and international operations with experience in handling remote teams
• An analytical mind and should be able to perform Analysis of key process indicators to identify opportunities for process improvement and implement action plans
• Ability to communicate with Sr Leaders in the organization
• Clear leadership capability – As a leader responsible for operations, you should be able to set clear goals, inspire confidence, prioritize tasks, align resources, and establish an upbeat motivated culture
• Strong oral and written communication skills.

Entrepreneurial mindset with exposure in running independent operations will be an advantage