Amazon CTL-EDSP AMZL 

India, West Bengal, Kolkata 

807050256

We're seeking a Channel Team lead for our Delivery center. In this role you will be responsible for I H S operations at our DCs & EDSP mangement. and support the DC manager in performance management and driving the operational plan 7 deliver defined above goal performance.
Essential Functions-Job Description · Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.· Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
· Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
· Work on the ground to enable network with new product launches and partner with the operations and other teams.
· Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
· Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
· Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
· Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
· Enhance Engagement with accounts to improve business and increase retention.
· Drive stores against goals (Volume, FTR and other key metrics).
· Handling day to day operational escalations and be available to round the clock to manage the issues.
· Internal/External Stake holder management.
· Support station operations and/or customer deliveries.Essential SkillsStrong leadership capabilities and people management skills
Ability to work under pressure situations
Ability to work in ambiguous situations
Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.Basic Qualifications
* Bachelor Degree / MBA.
* Preferably from Sales/Telecom background
* Advanced Excel and Communication skills
* Operations/People Handling skillsA day in the life
Ability to work in ambiguous situationsKey job responsibilities
The Ops Manager, leads an operation for +20k packages. Manages On-The-Road execution encompassing to Delivery Service Partners, and Drivers on route and develops strategies to streamline these operations. Leads a team of UTR & OTR TLs and +30 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance. Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful Last Mile delivery.

- 1+ years of sales experience
- Bachelor's degree

- 2+ years of sales experience