SAP Strategic Experience Architect 

Czechia, Prague, Prague 

806805225

What you’ll do

Are you ready to define the future of customer experiences that drive cloud business success? As a
Strategic Experience Architect, you will play a pivotal role in shaping North Star experiences for core business processes, both pre- and post-purchase. Working closely with Solution and Enterprise Architecture teams, Business Stakeholders, and UX Designers, you will:

• Define and articulate North Star visions for digital customer experiences that support SAP’s cloud business strategy.

• Break down these North Star experiences into actionable guidelines and standards, ensuring alignment with development, UX, and other execution teams.

• Collaborate with UX Designers to ensure consistency, usability, and alignment with user-centered design principles, while maintaining a broader strategic focus.

• Serve as a bridge between strategic goals and execution, providing iterative guidance to executing teams to ensure scalability and effectiveness.

• Lead efforts to embed user-centered design principles into key processes while balancing business and technical priorities.

• Partner with cross-functional teams to align experiences with enterprise architecture frameworks and business objectives.

• Act as a thought leader in service design, driving alignment across pre- and post-purchase experiences to create seamless customer journeys.

What You Bring

• Proven experience in experience architecture, service design, or a related field, with a track record of defining and implementing user-centered design principles at scale.

• Strong strategic thinking skills, with the ability to define North Star experiences and translate them into actionable guidelines and standards for cross-functional teams.

• Hands-on expertise in prototyping complex user journeys, visualizing stakeholder needs, and simplifying complexity for customers.

• Demonstrated ability to collaborate with Solution and Enterprise Architecture teams, Business Stakeholders, and UX Designers to align strategic goals with execution.

• Exceptional communication and storytelling skills, with the ability to convey complex ideas clearly and persuasively to diverse audiences.

• Experience leading cross-functional initiatives and working in iterative, agile environments to deliver impactful outcomes.

• Familiarity with SAP’s cloud offerings and digital transformation principles is a strong plus.

We specialize in:

• Defining foundational principles for consistent, user-centered experiences.

• Creating frameworks, standards, and guidelines that empower cross-functional teams, including Solution Architects, UX Designers, and Delivery Teams.

• Bridging strategic ambitions with execution by fostering collaboration and agility across teams.

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