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What you’ll do
Expected start date: August/September 2024
Contract Duration: 2 Years
Monitor and track CMS (Customer Management System) data to facilitate accurate bookings and order processing.
Conduct reconciliations between invoice pools and accounts receivable to ensure accuracy and resolve discrepancies promptly.
Manage tickets to obtain critical information such as customer inventory, billing plans, and clarification on booking issues.
Assist in collecting purchase orders from customers to facilitate smooth order fulfillment processes.
Coordinate with customers to obtain necessary tax certificates required for transactions.
Guide and facilitate the process for registering as an SAP supplier based on specific customer requirements.
Complete required templates and documentation to resolve issues and unblock customers or partners as needed.
Who you are
Bachelor’s degree in Business Administration, Finance, or a related field preferred.
Proven experience in a customer service role, preferably within an industrial or B2B environment.
Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.
Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and internal stakeholders.
Proficiency in SAP systems preferred.
Ability to adapt quickly to new technologies and tools used in the industry.
Handle deal support scalations and proficient follow up for commercial topics
Confident problem solver, able to work on multiple deadlines under pressure
Communication and interpersonal skill (verbally and written)
Strong attention to detail and deliver excellent quality
Proficiency in English (both verbal and written).
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