JPMorgan Technology Support II 

Saudi Arabia 

805550230

Job responsibilities

• Manage technology and systems deployments with multiple stakeholders inside and outside of Technology; analyse and document Business & Technical requirements in conjunction with subject matter experts (SMEs) and global system owners to ensure key requirements are identified for delivery by vendor partners
• Take ownership and responsibility to ensure assigned operational are completed in a satisfactory and timely manner
• Develop strong working relationships locally and with international hub teams; build and manage relationships with regulators
• Hands on skills and knowledge of monitoring of systems/applications, installation of packages like sftp, connect direct, certificate installations, etc., troubleshoot and remediate issues
• Clearly articulate system issues for resolution by second and third level international support teams
• Coordinate/conduct testing and installation of systems, releases and updates to resolve issues or as part of new periodic releases
• Document and design procedures detailing technical operations activities, business/IT disaster recovery, management reports/MIS, etc.

Required qualifications, capabilities, and skills

• Technology experience of 3+ years within financial services industry - business analysis / application support/project management for medium or large systems
• Expertise in troubleshooting, resolving, and maintaining banking applications
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Strong operations skills on UNIX/Linux operating system
• SQL knowledge on MSSQL / ORACLE platforms
• Knowledge of Cloud, Kubernetes and Containers.
• Excellent communication skills in English