Bank Of America Operations Analyst 

United Kingdom, England, Chester 

805542553

Responsibilities:

• Providing excellent client service to our priority clients to agree cash flows, providing all round client service to our global business.
• Investigating and resolving pre and post cash settlement discrepancies and non-receipts. Undertaking cash reconciliations.
• Reporting on and clearing cash breaks. Analysing and resolving a wide variety of derivatives operations problems.
• Liaising with London, Hong Kong, Singapore and New York Trade Support to resolve and call out risk and break issues.
• Adding value though implementation of improvements to the system infrastructure and control environment by taking part in project and ad-hoc testing.
• Performing root cause analysis, communicating updates and critical issue to senior management and making constant effort to improve client service and efficiency.

What we are looking for:

• Excellent communication and negotiation skills.
• Ability to build relationships across all levels of seniority and with internal and external clients.
• Excellent numeracy and analytical skills including data reconciliation and interpretation. Good level of competence in Excel and Outlook.
• Excellent organisational skills with the ability to prioritise and multi-task in a high-energy environment and to learn and develop in a fast paced, high volume environment.
• A keen problem solver and a thirst for process improvement combined with excellent attention to detail and accuracy.

Skills that will help (optional):

• Derivative and Custom Service Experience is desirable.
• Commitment to challenging the status quo and promoting positive change.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.