Bank Of America Senior Manager 

India, Telangana, Hyderabad 

805386550

Responsibilities*

• Manage teams, conflict situations and conduct performance discussions
• Mentor associates, enable talent, provide guidance, and encourage morale and performance improvements
• Respond to Escalation emails from internal partners & business contacts
• Partner with the teams and facilitate prioritization of work as per business need
• Ensure and drive strong process controls and governance around SLA and metric management
• Interact and build rapport with Business Partners & stakeholders
• Engage key stakeholders across levels and work through building agreement across solutions
• Approve high value transactions as per agreed 'Delegation of authority'
• Identify and suitably escalate risk issues or controls gaps, work towards risk mitigations through controls enhancements and create a risk proactive team culture, following the risk framework all through.
• Adopt an innovative approach to work and continuously identify and highlight process improvement opportunities
• Ability to analyze data and come up with strategies of effective capacity utilizations
• Understand and review global regulatory/compliance policies and identify controls
• Provide Subject Matter Expertise and Guidance to the team
• Coach and train seasoned SMEs to create adequate backups and strong supervisory pipeline including succession planning
• Assess & track training needs, create individual development plans and create career paths for team resources

Education*

• B Com, M Com, MBA (graduation in finance stream)
• Certifications - If Any

Experience Range*

10-12 Years of relevant experience

Foundational Skills*

• Business Process Excellence - Quality Assurance & Management, SOP Writing/Update Sharing, Process Map Creation
• Operational Risk - Inadequate or failed internal processes, people, and systems or from external events
• Reconciliation - Understanding on GLs, Past dues etc.
• Commercial & Business Banking Lending - Basic Overview, Credit Product Knowledge, Loans Life Cycle & Credit documents
• Loan Servicing (Bilateral and Syndication) - Overview, types of Facilities, roles of different parties, Advances, Payments, Pricing Change, Renewals/Rollovers, Conversions, Fees, LCs, and Loan Maintenance
• Issues, Risks and Control Enhancements - Identification, documentation, monitoring, escalation and timely resolution of issues, risks, and controls
• Stakeholder Management & Network/Relationship Building
• Negotiation Skills
• MS Office (Excel, Word, PowerPoint)
• Business Analysis (Translating business requirements into technical specs)
• Process Mapping Tools - MS Visio, Aris etc.

Desired Skills*

• Overview & Navigation of Loan IQ
• Overview & Navigation of Clearpar
• Banking & Markets Knowledge - Closing & Settlements, Loan Trade Servicing & Assignments, Primary & Secondary Markets
• Global Payment Product/Ops knowledge - Wire Transfer, Direct Debit, ACH, Swift etc.
• Robotics - Reporting, Monitoring and Governance
• Functional knowledge of AI/ML tools
• Multi-Tasking
• Building Your Personal Brand
• Abstract Reasoning/Thinking
• Project Management - Agile, DMAIC, DFSS etc.
• Numerical Ability
• Collaborative Training & Communication Tools - Ex: Cisco WebEx, MS Team, Skype, Zoom etc.
• Overview & Navigation of WorkFusion
• Data Management & Dashboard Tools - Tableau, Alteryx, SharePoint etc.
• Project Management Tools - Jira, Confluence, JMP, Minitab etc.

Work Timings*

• 18.30 hrs - 03.30 hrs (US Region)
• 19.30 hrs- 04.30 hrs (US Region)