Manage teams, conflict situations and conduct performance discussions
Mentor associates, enable talent, provide guidance, and encourage morale and performance improvements
Respond to Escalation emails from internal partners & business contacts
Partner with the teams and facilitate prioritization of work as per business need
Ensure and drive strong process controls and governance around SLA and metric management
Interact and build rapport with Business Partners & stakeholders
Engage key stakeholders across levels and work through building agreement across solutions
Approve high value transactions as per agreed 'Delegation of authority'
Identify and suitably escalate risk issues or controls gaps, work towards risk mitigations through controls enhancements and create a risk proactive team culture, following the risk framework all through.
Adopt an innovative approach to work and continuously identify and highlight process improvement opportunities
Ability to analyze data and come up with strategies of effective capacity utilizations
Understand and review global regulatory/compliance policies and identify controls
Provide Subject Matter Expertise and Guidance to the team
Coach and train seasoned SMEs to create adequate backups and strong supervisory pipeline including succession planning
Assess & track training needs, create individual development plans and create career paths for team resources
Education*
B Com, M Com, MBA (graduation in finance stream)
Certifications - If Any
Experience Range*
10-12 Years of relevant experience
Foundational Skills*
Business Process Excellence - Quality Assurance & Management, SOP Writing/Update Sharing, Process Map Creation
Operational Risk - Inadequate or failed internal processes, people, and systems or from external events
Reconciliation - Understanding on GLs, Past dues etc.
Commercial & Business Banking Lending - Basic Overview, Credit Product Knowledge, Loans Life Cycle & Credit documents
Loan Servicing (Bilateral and Syndication) - Overview, types of Facilities, roles of different parties, Advances, Payments, Pricing Change, Renewals/Rollovers, Conversions, Fees, LCs, and Loan Maintenance
Issues, Risks and Control Enhancements - Identification, documentation, monitoring, escalation and timely resolution of issues, risks, and controls
Stakeholder Management & Network/Relationship Building
Negotiation Skills
MS Office (Excel, Word, PowerPoint)
Business Analysis (Translating business requirements into technical specs)