Palo Alto Manager Technical Support - Focused Services 

India, Karnataka, Bengaluru 

804569197

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Lead daily operations of a team of Technical Support Engineers in line with the company goals and objectives
• Ensure that your engineers have the resources and processes necessary for successful and sustained performance
• Provide mentorship and direction to your team to deliver on company goals and objectives and improve opportunity, such as response time and resolve time objectives
• Directly provide and ensure appropriate technical and soft skills training and mentoring
• Set team goals in-line with overall company goals, while reflecting specific goals for direct reports that roll up into the larger organization objectives
• Perform annual reviews of all direct reports, providing guidance and continuous mentorship for reports to exceed expectations
• Assist your team in solving customer issues, prioritize issues, negotiate customer priorities, and set expectations
• Build positive relationships with sales, customers and partners

Your Experience

• Experience in leading a Technical Support Engineers team, or similar
• People management experience
• Superior project management skills
• Demonstrated ability to effectively manage escalations of complex problems, prioritize a demanding workload, delegate appropriately, and deliver results under pressure
• Validated leadership skills including effective oral and written communication, performance management, issue/conflict resolution, negotiation, motivating others, forecasting, and planning
• Technical experience in the Network Security and Cloud Security Industry is desirable
• Knowledge of Network Security (Routers, Switches, firewalls, VPN routers - Checkpoint, Juniper (Netscreen), Fortinet, Cisco) is desirable
• Enterprise support and service delivery experience preferred

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.