Citi Group Ops Sup Sr Manager 

Mexico, Mexico City 

804215294

Responsibilities:

• Manage professional teams and departments through delegation of tasks and responsibilities
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
• Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel
• Create and develop budget, policy formation and short-term resource planning
• Manage occasionally complex and varied issues with significant departmental impact
• Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function
• Provide evaluative judgment based on analysis of information in complicated and unique situations
• Ensure essential procedures are followed and contribute to the defining standards
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)
• Extensive knowledge of the Client Onboarding processes
• Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements
• Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Proven organization and time management skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Excelente trato y atención a los clientes, buscando siempre mejorar la experiencia y relación con los mismos. Aportar ideas de mejora, colaborar con el resto del equipo en actividades de capacitación, documentación y toma de decisiones. Manejo de paquetería (Excel, Word, Power Point), excelente actitud de servicio, capacidad de análisis y atención a detalles. Aprendizaje y memoria, expresión de ideas, Apego a normas, trabajo en equipo, trabajo bajo presión, enfoque a resultados. Indispensable disponibilidad de horario.

Gestión de propuestas con mandos superiores, medios y pares.

Manejo de conflicto

Planeación de estrategias

Mejora de Procesos

Pensamiento crítico

Conocimiento servicio al cliente

Actitud positiva y empática

Facilidad de palabra oral y escrita.

Time Type:

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