Microsoft Technical Support Engineering 

India 

803820050

is responsible for

proactive support advice, contributing to product quality andand creating self-help assets to broadly reach more customers. You will be part of a team responsible for providingan outstandingtechnical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Yourday to dayjob will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and aservice orientedprofessional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Job qualifications:

Language QualificationEnglish Language: fluent in reading,and speaking.

+ years prior product/technical support customer facing experience.• Technical experience and knowledge working in Azure technical support or equivalent technology.• Technical skills and hands on experience in 2 or more of the following areas: Active Directory,Azure AD/Entra ID,ADFS, SSO configuration, Azure Identity protection, Identity Management, O365 Identity, Azure MFA.• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

Experience in one or more of these areas desirable• Windows System Administration, Certificates, PKI, DNS, Networking, Virtualization, PowerShell scripting.• OS Internals concepts, load balancing, geo-redundancy, CDN and VPN technologies.

• Strong Experience in Active Directory Services (including ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc.)•Exposure to cloud technologies like Azure (Identity management) and ADFS.•Azure / Azure Active Directory hands on and troubleshooting experience.•Azure 533 certification preferred.•AADConnect, O365 and Exchange Online technologies knowledge preferred.•Knowledge of PKI and Authentication protocols.•Experience and understanding of ADFS.•Comfortable with PowerShell scripting and commands.•3+ years of experience in administering Microsoft® Windows 2008 and Windows 2012 Servers.•Good English Communication Skills - Spoken and Written (including technical writing)•Strong Trouble Shooting andproblem solvingskills•Excellent customer Service skills and effective learning skills Critical Exposure areas & Technical Specifications:•Trouble shooting andproblem solvingskills.•Good Active Directory foundation and fundamentals.•Troubleshooting complex scenarios within Active Directory \ Windows Networking, Replication, DFSR, Group Policy management and Public Key Infrastructure (PKI) \Certificate Services.•Additional Technology Certifications – Cisco, Unix, Security etc. (Good-to-have)

to meet Microsoft, customer and / or government security screening requirements arefor this role. These requirementsinclude, butto pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Your Responsibilities• Responsible for the customer support experience with Microsoft• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)• Identify cases that require escalation (either technically or strategically)• Create and maintain incident management requests to product group or engineering group• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience• Provide ramp activities, knowledge sharing, technical coaching and mentoring• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific