Amazon Sr Technical Program Manager On-Road Incidents 

United States, Tennessee, Nashville 

802833639

The Sr. TPM will own and deliver innovations across our Global last mile programs to develop a vision, build a roadmap and partner with key partner teams to deliver world-class experiences. You will act as a subject matter expert, simplifying and streamlining the complex incident reporting and management process and will align diverse stakeholders to your vision and roadmap. You will develop and execute on metrics and mechanisms to show progress, track and show real-time performance of the incident management product, and identify areas to invest to drive needle-moving changes to our incident reporting and management products. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in, and get the job done. You will have regular senior leadership visibility and should be able to communicate your vision and roadmap crisply to drive alignment with leadership and partner teams.
Key job responsibilities
• Lead the planning and execution of Incident Identification and Intake projects, including gathering requirements, defining project scope, managing timelines, and overseeing resources.
• Partner with product managers to deliver a cohesive incident experience from occurrence to resolution for both internal and external customers.
• Act as a subject matter expert, simplifying and streamlining current incident reporting processes under a common strategy. Act as a subject matter expert for on-road incident reporting products and experiences.
• Develop and execute the program roadmap for incident reporting, aligning diverse stakeholders to your vision with consideration to business objectives and user requirements.
• Own the on-road incident intake and reporting space, aligning diverse stakeholders to your vision and roadmap.
• Contribute to engineering discussions around technology decisions and strategy related to your program(s.)
• Collected required data at the first notice of incident (FNOI), enabling downstream processes and connecting existing intake & reporting solutions under a common strategy.
• Accountable for financial, regulatory, and operational risk management related to the program, prioritizing closing any gaps or findings.
• Collaborate with internal customers and key stakeholders, including safety, technical, and operations teams.
• Develop processes with a global mindset, ensuring consistency in the support experience for users. Processes should work for everyone, not just a single region.

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience with logistics incident management, commercial insurance claims, corporate investigations, or similar disciplines.