EY Assistant Director- Business Support Leader 

Saudi Arabia, Riyadh Region, Riyadh 

801461203

Role description

The BS Leader is responsible for managing executive assistant and engagement support areas being performed on the ground. The BS leader will monitor all services in alignment with MENA AWS strategy, agreed standards and objectives, to ensure the delivery of high-quality services across all BS operations.

Main Role and Responsibilities:

► Actively support regional initiatives towards strengthening and streamlining function framework

► Drive operational excellence and quality deliverables within BS operations

► Work as part of the wider AWS function to ensure consistent alignment of support levels across the board

Strategy and Leadership Management

► Implement and identify opportunities to develop BS service offerings and initiatives

► Support function’s strategic and/or operational initiatives to develop new or enhance existing best practices

► Use experience and strategic questioning to influence decision making and/or explore solutions

► Work with Function Leader to define and implement the BS strategy

Operations Management

► Adhere and apply firmwide and function specific policies and procedures

► Independently manage BS related queries and facilitate the delivery of effective solutions

Stakeholder Engagement/Relationship Management

► Act as an ambassador and first point of contact for all BS related matters

► Seek business feedback on a regular basis to understand and anticipate stakeholder needs and requirements

► Consult and communicate with business units and subject matter experts as and when required

Process Management

► Adhere to and enforce BS policies and procedures, and implement standardized protocols and guidelines to

ensure consistency and efficiency in the delivery of high-quality services

Resource Management

► Demonstrate executive presence, confidence, and credibility

► Display effective decision-making skills with a high level of emotional and behavioral maturity

► Possess solid knowledge of overall technical and functional aspects of all BS areas

► Consistently apply sound judgement and confidentiality regarding sensitive matters

The job description is intended as a guide to reflect the principal purpose of the job/role. It is not an all-inclusive listing of the required responsibilities as these may vary slightly from one location to another. The position holder will perform other responsibilities and tasks as required to achieve the agreed performance outcomes.