Required Qualifications
- Significant technical experience in software engineering, network engineering, or systems administration
- OR Bachelor's Degree in Computer Science, Information Technology, or related field AND technical experience in software engineering, network engineering, or systems administration
- OR Master's Degree in Computer Science, Information Technology, or related field AND technical experience in software engineering, network engineering, or systems administration.
- Significant technical experience in a customer-facing site reliability role.
- Technicalproficiency, troubleshooting and learning attitude towards Microsoft M365 technologies.
- Working knowledge of Microsoft Intune, Microsoft Entra, and the Microsoft Azure cloud platform.
- Advanced knowledge in configuring, administrating, and troubleshooting of Microsoft Windows 10 and 11.
- Excellent knowledge on the Windows Updates space, specifically on Windows Autopatch and Windows Updates for Business (WUfB).
- Strong troubleshooting, Windows debugging, and data/log analysis skills.
- Familiar with debugging native and managed code.
- Experience with scripting language-based development (PowerShell, VB Script).
- Strong Knowledge in troubleshooting Azure Windows VM Performance and Reliability issues.
Other Requirements
Candidates must be able to meet Microsoft, customer and/or government security screening requirements that are required for this role. These requirements include, but are not limited to the following specialized security screenings
- This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
- This position will require you to work an occasionally rotational on-call schedule during holidays, evenings, and weekends.
- The working hours will be 11:30AM – 20:30PM EEST/ 10:30AM – 19:30PM EET.
Preferred Qualifications
- Familiarity with the Azure OpenAI service and working with Copilot implementations.
- Knowledge of Machine Learning and Large Language Models.
- Acquiredany certifications in Artificial Intelligence from Microsoft.
- Able to read and analyze C# / Python code and perform source code level investigations.