Citi Group FUND TRANSFER OFFICER 

Vietnam, Ho Chi Minh City 

800575872

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’sOperations and Technology (O&T)enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.

We’re currently looking for a high caliber professional to join our team asOfficer, Fund Transferbased in Ho Chi Minh city, Vietnam.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

In this role, you’re expected to:

• Responsible for the timely and accurate production of all Funds Transfer (FT) products and services for all existing and developmental clients
• To optimize utilization of resources and systems. To be a user of Fund Transfer products processors and to act as the initial point of contact with system technicians/ supporters for any system problems and enhancements
  To ensure timely and orderly delivery of incoming and outgoing remittances. To follow up with investigation cases/pending transactions and avoid any unnecessary delay in processing such pending items
• To vet supporting documents of payment instructions to ensure a full compliance with established law, policies, regulations and procedures, State Bank of Vietnam and Vietnam Government. To file supporting documents properly (both soft copy and hard copy).
• To ensure that all internal and external regulations are complied with and that all credit risks assumed are properly authorized.
• To ensure that all transactions are processed accurately within agreed TAT
• To strictly comply with internal policies/local regulations on FXControl/AML/Sanctions.
• To verify customer signature against authorized signatories, to call back and to obtain confirmation from customers of payment instructions if required
• To ensure the bank tariffs applied for payment instructions are accurate
• To prepare daily reports and monthly operations reports as required by Team Leader.
• To conduct EOD reconciliation to make sure all payment instructions received before cut-off time are processed same day. To report immediately to unit head if there is any missing items or processing failure for investigation and solution.
• To take responsibility of pending documents by keep those documents/payment instructions in control, properly log pending documents, follow up with stakeholders to obtain the documents by deadline.
• To continuously review processes to enhance internal procedures/ work flow.
• To perform UAT testing, COB testing
• To perform others tasks as assigned by and under supervising of team head/Unit Head from time to time.
• To determine new work procedures, analyzes complex and variable issues with significant departmental impact.
• To ensure consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
• To establish and maintain close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
• To back up for other in Processing Teams in the unit as and when required.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• University graduate with min. 5 years of working experience in banking operations.
• Past experience of handling high volumes in a high-pressure environment.
• Cross cultural experience.
• Strong influencing capability.
• Strong analytical skills in addition to strategic and lateral thought processes.
• Process improvement focus.
• Sound knowledge of local regulatory framework.
• Previous relevant experience preferred
• Fundamental comprehension of financial industry regulations
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
• Proficient in Microsoft Office Applications. Exposure to Client interaction
• Proficient in handling urgent and escalation cases and manage client and internal team expectations

Education:

• Bachelor’s/University degree or equivalent experience

Take the next step in your career, apply for this role at Citi today

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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