Philips Healthcare Informatics - Technical Consultant 

Italy, Liguria, Genoa 

799004143

Healthcare Informatics - IT Technical Consultant

Your role:

• Interact with R&D team for the troubleshooting and root cause analysis, in case the issue arises during the implementation process
• Elevates most severe escalations to Senior Leadership for awareness and support, both in BU and market
• Ensures feedback and safety allegations are submitted as to the stakeholders
• Develops and delivers knowledge sharing and technical seminars together with the respective BG/market to improve field/remote Specialists productivity and effectiveness.
• Scoping, designing, building, deploying and/or integrating solutions
• Fulfilling software implementation deliverables such as detailed system build, configuration and testing
• Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution
• Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment
• Mentors and trains customers to maintain their systems
• Is a customer advocate and leverages insights to drive product decisions
• Resolve technical issues and offer proactive technical support
• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development
• Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects
• Practices strong configuration management and version control
• Execute activities as described in the Philips Excellence Process Framework
• Is a key member of the implementation project and/or service team; fosters collaboration through sharing experiences, information, perspectives, skills and expertise
• Drives continuous improvements of our implementation methodology and service offerings based on customer feedback
• Represents Philips professionally in both customer and internal team situations

You're the right fit if:

• Bachelor Degree/Master Degree or equivalent in Computer Science, Informatics, Information Technology, or a related field
• Good programming skills, ideally 1-2 years experience with Database and SQL code, scripting languages such as Perl, PowerShell etc.
• Good knowledge of Windows Server operating system
• Good Knowledge of Infrastructure technologies such as Hyper-V, VMware, Server and storage technologies
• Intermediate knowledge of networking
• Good knowledge of ORACLE Database as a plus
• Problem solving, analytical approach
• Team working attitude
• Excellent oral and written communication skills in English

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