JPMorgan Technology Support II Credit Trade Floor Production Management Associate 

United Kingdom, England, London 

797971928

Job responsibilities

• Provide front line support to the Credit trading desk
• Automate manual tasks to improve the efficiency and effectiveness of the team
• Work collaboratively in teams and develop meaningful relationships to achieve common goals
• Fix application and data issues as they arise
• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Experience troubleshooting, resolving, and maintaining information technology services
• Proven expertise in application development and support environment with more than one technology and multiple design techniques
• Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
• Proficiency in one or more general purpose programming (Java, Python, .Net, C++, etc.)
• Understanding of risk controls and compliance to departmental and company-wide standards
• Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
• Knowledge of LINUX/UNIX operating systems, i.e., executing functional commands
• Knowledge of scheduling tools (Autosys, Control M) and development tools (Jenkins, Git, BitBucket)
• Experience with database technologies, i.e., ability to develop and execute SQL queries

Preferred qualifications, capabilities, and skills

• Basic Cloud knowledge (AWS or Kubernetes)
• Previous experience working on a front-office aligned support team (ideally on a trading floor) is highly desirable.
• Previous experience / product knowledge of Fixed Income is highly desirable.
• Experience or knowledge of working in a DevOps / SRE model would be an advantage