Microsoft Customer Success Account Manager 

Taiwan, Taoyuan City 

795604333

• OR
• Bachelor's degree in business, Sociology, Psychology, Computer Science or related field AND solid customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOREquivalent experience.

Additional or Preferred Qualifications

• Proven experience within the customer success industry.
• Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions

Relevant professional certifications e.g

• Information Technology Infrastructure Library(ITIL) Foundation certification or equivalent service management certification
• Project Management Institute (PMI) or equivalent certification
• Prosci or equivalent Change Management certification

Customer Relationship Management

• You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.

Customer Success Leadership – Consumption Leadership

• De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across all three clouds.
• Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.

Customer Success Leadership – Customer Strategy and Growth

• Engage with customers and demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
• Align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.

Customer Success Leadership – Delivery and Program Management

• Lead the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

Customer Success Leadership – Customer Health

• Identify and assess customers’ critical services across our cloud platforms and work with customers to ensure that these services are healthy and resilient.

Technical Relevance

• Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.

Your Skills & Experience:

• A passion for technology, driving customer value, strategic outcomes, while working with the best people in the industry.
• A growth mindset to be a part of an elite team of diverse individuals focused on making our customers successful.
• A proven ability to partner with account teams to build and retain customer relationships, across business and technical functions within their organisation.
• A track record of providing leadership and orchestration of an internal delivery team.
• Demonstrable experience of driving decisions collaboratively, resolving conflicts, communicating successfully and being able to present confidently to large or small audiences including C-Level Executives.
• Active and creative participation in shaping our Customer Success community.
• Demonstrable experience working in a customer-facing role, e.g. Customer Success, Account Management or Service Delivery.
• Exceptional communication, presentation, and facilitation skills.
• Demonstrable accountability, customer advocacy, conflict resolution, growth mindset, stakeholder influence, ability to collaborate with internal and external stakeholders and all levels of management.
• An ability to multi-task and work in a dynamic environment with constant change to address emerging challenges.
• An insatiable appetite for learning, curious, optimistic, empathetic and emotionally intelligent.

Willing and able to travel nationally as needed, with an estimated travel requirement of up to25-50%.