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Responsibilities:
Responsible for managing and supporting multiple risk and control programs for the organization including defining the strategy, approach, processes, quality, tools and reporting that provide global risk management consistency and excellence.
Establishes quarterly audit process of attributes to ensure proper calculation and control.
Works closely with business partners on findings and makes recommendations on improving practices.
Develops procedural implementation and change management process with Operations and Reporting team to ensure proper governance and controls exist.
Examines procedures for consistency and gaps relative to regulations in addition to impacts on customer experience.
Conducts internal testing of dispute processes to ensure control.
Monitors exceptions to dispute policy and identifies drivers of exceptions.
Leverages data to examine impacts to Customer Experience and Regulatory breaks.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
6-10 years relevant work experience in Business Risk & Controls
MS Excel, MS Access, SAS, SQL, Visual Basic a plus. 5+ years’ experience in financial services.
Consistently demonstrates clear and concise written and verbal communication skills
Effective organizational influencing skills required.
Third party vendor management preferred. Demonstrated ability to lead global team efforts
Excellent problem solving skills Ability to see the big pictures with high attention to critical details
Demonstrated ability to develop and implement strategy and process improvement initiatives.
Education:
Bachelor’s/University degree or equivalent experience, potentially Masters degree
Help contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
Support teams in the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
Assist in performing a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
Help contribute to the Lessons Learned Policy, including monitoring of control breachesand disseminationand learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
Support the review and challenge process, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issuesfor resolution.
Help contribute to the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).
Assist in the monitoring of the adherence to the MCA Standard through controls after the execution of a process (QA).
Support in dealing with Operational and Compliance Risk in accordance with established Policy requirements.
Assist in performing a detailed analysis to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.
Assist in supporting Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
Be part of the process to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
Help ensure that adequate governance and training are in place to support management of Risk profiles.
Contribute to the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).
Support with risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable).
Coordinate risk and control responsibilities and ensure accountabilities are embedded within FLUs, including providing training and leading by example.
Support with standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Anticipated Posting Close Date:
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