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AppsFlyer ASSOCIATE PRODUCT SUPPORT SPECIALIST 
India, Karnataka, Bengaluru 
794533696

03.08.2024

In this role, you would:

  • Assist clients by addressing product-related issues and questions, ensuring they achieve their desired objectives.
  • Relay valuable customer feedback to our Product and R&D teams, helping us continually adapt to our customers' needs.
  • Enrich our knowledge base by consistently updating it with relevant technical information to assist clients.
  • Collaborate closely with Customer Success Managers, Operations, and Learning & Development teams to optimize processes.

What You Have:

  • A passion for aiding and guiding customers in a fast-paced environment.
  • Customer-facing experience, speaking the language of the customer, good at breaking down complicated concepts.
  • Advanced proficiency in English, both written and spoken.
  • 1-2 years experience as a Product Expert, Technical Account Manager, Customer Success Manager, or Support Engineer in SaaS companies.
  • The ability to excel in a vibrant and dynamic work environment.

Bonus Points:

  • Experience in digital marketing, with app marketing knowledge, is a big plus.
  • Familiarity or experience with product management.
  • Referral through an AppsFlyer team member.

Oren Kaniel, CEO