Wells Fargo Customer Service Representative 

Philippines, Caloocan 

79384648

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training education

Desired Qualifications:

• Completed at least 2 years of tertiary education
  At least 2 years of experience in Customer Service in managing routine and complex customer inquiries
• Amenable to 100% voice support role.
• Experience in a financial campaign is an advantage but is not required
• Experience in Wealth and Investment Management is an advantage but is not required
• Strong communication skills
• Amenable to work on a permanent night shift with separate team working on weekend and weekdays schedule
• Amenable to onsite reporting in Five Neo Building 31st Street BGC Taguig City

Job Expectations:

• Educate client with our policies and procedures per transaction and submit requests and forms thru email
• Helps client with basic troubleshooting steps, password reset, online enrollment and website navigation
• Answer account inquiries, debit card maintenance, check reorder/photocopies, and money movement

21 Feb 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.