MSD Desktop Engineer m/f/d 

Czechia, Prague, Capital City of Prague 

793610092

Job Description

To our office in Prague (hybrid)

The expected outcome will include driving excellence in user experience.

The role requires leveraging industry leading tools and processes to provide high quality, reliable, and cost-effective desktop management services to our company's employees globally.

What you should do

• Engineer & support corporate desktop Windows configurations

• Understand Microsoft Configuration Manager Operating System Deployment (OSD) using Task Sequences

• Design Windows deployment strategies

• Manage, test, and deploy Group Policies

• Respond to all incoming requests for new or changes to Group Policy

• Manage priorities, timelines, and communicate with all necessary parties through deployment process

• Document the environment in a customer facing format

• Create and maintain all SDLC documentation

• 3rd-Level support and identification of root cause with strategic solutions (requests/CPRs/outages)

• Working with the latest technologies

• Research and master new technologies quickly

• Provide technical guidance and implementation

• Work closely with various teams and stakeholders such as Infrastructure, Patching & Deployment Services, Applications Owners, Directory Services, and Information Security teams

• Ensure adherence to global standards, policies, and Service Level Agreements (SLA)

• Collaborate across IT and business areas to develop and implement new processes that help maintain the company’s computing environment

Overall Professional Competencies

• Ability to take initiative and work with minimum direction in a highly demanding environment

• Possess strong technical and analytical skills with an ability to adapt and rapidly learn new technologies

• Proven analytical and problem-solving abilities

• Exceptional customer service orientation

• Strong understanding of desktop security software, specifically Microsoft Defender

• Extensive technical troubleshooting capabilities

• Working knowledge and understanding of the ServiceNow platform

• Excellent interpersonal, written and oral communication skills with the ability to communicate effectively across all levels of an organization

• Ability to present technical ideas in business-friendly and user-friendly language

• Real world project management or project coordination experience is a plus

• Possess a solid understanding of the tenets of computer management (Software Distribution, Active Directory, Configuration Manager, Intune etc.)

Qualifications, Skills & Experience

• 4+ years practical experience deploying and supporting Windows Desktops

• 4+ years practical experience with the following Microsoft technologies: Windows 10/11, Active Directory, Intune, Microsoft Entra, Group Policy, Configuration Manager Current Branch, Windows Autopilot

• HS Diploma or equivalent with relevant experience in Computer Science, Computer Engineering, or equivalent experience

• Fluency in reading/writing/speaking English

• Ability to document and maintain Standard Operation Procedures, Work Instructions, and System Development Lifecycle Management

• Conceptual knowledge of Office 365 suite and other Microsoft cloud services

Strong technical knowledge and in-depth understanding of the following

• Microsoft Intune

• Azure Active Directory (AAD/Entra)

• Windows Autopilot

• Microsoft Windows client operating systems

• Active Directory Domain Services (AD/DS)

• Group Policy

• Dynamic Groups

• Privileged Identity Management

• Configuration Service Providers (CSP)

• Configuration Profiles

• Hybrid Azure AD Join

• Intune Apps (Win32 packaging)

• PowerShell Scripting

What we offer

• Exciting work in a great team, global projects, international environment

• Opportunity to learn and grow professionally within the company globally

• Hybrid working model, flexible role pattern

• Pension and health insurance contributions

• Internal reward system plus referral programme

• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution

• Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card

• Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programmes

• Up-to-date laptop and iPhone

• Parking in the garage, showers, refreshments, massage chairs, library, music corner

• Competitive salary, incentive pay, and many more

Current Contingent Workers apply

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

10/01/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.