Citi Group Production Support & Observability Sr L3 

Mexico, Mexico City 

793187134

Responsibilities:

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

Key responsibilities include, but no limited to:

• Lead critical incidents remediation and change management weekly plans, leveraging scripting automation, monitoring and solutioning patterns.
• Bring Tooling and Platform remediation activities to Architectural Forum and follow up deviations and board decisions.
• Implement agile software engineering to enforce DevSecOps culture, by providing guide and follow up for CI/CD onboarding.
• Continuous monitoring: Design of KPIs and the detailed technical requirements to make them available on IT support BAU dashboards.
• As a Sr. role, Eng. Lead will design and implement reusable reliability mechanisms: autoscaling, balancing, HA and system resiliency.
• Can lead small technical multidisciplinary teams, to achieve implemented and documented ITSM procedures.
• Provide specialized guidance and technical recommendations on readiness assessment for new Tooling capabilities.
• Soporte IT, herramientas de monitoreo splunk deseable
• Inglés conversacional
• Soporte a producción
• Monitoreo de aplicaciones

Time Type:

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