Microsoft Customer Success Account Manager – Cloud - Arabic speaker 

Jordan, Amman, Amman 

792788785

OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND Proven years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

OR equivalent experience.Additional or Preferred QualificationsOR equivalent experience.· 3+ years relevant work experience within customer industry.· Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).· Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.· Project Management Institute (PMI) or equivalent Project Management certification.· Prosci or equivalent certification.Knowledge, Skills, Abilities· Account Management · Business Acumen · Business Analysis · Business Knowledge · Change Leadership Facilitation · Change Management · Competitive Analysis · Conflict Resolution · Consultative Selling · Creativity · Customer Success · Data Analysis · Decision Making · Delivery Excellence · English Language Proficiency · Executive Presence · Financial Analysis · Influencing for Impact · Microsoft Product Knowledge · Microsoft Support · Multi-Initiative Program Management · Negotiation · Operational Excellence · Oral Communication · Presentations · Problem Solving · Project Management · Quality Assurance · Relationship Management · Storytelling · Team Facilitation · Technical Communication · Technical Sales · Technology Impact Communication · Technology Industry Knowledge · Trusted Advisor · Written Communication

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.