Nokia Customer Support Specialist 

India 

792555537

Product Expertise in Database Register of SDM with relevant Trouble Expertise.
Need to work on 24*7 Technical support for SDM Prodcuts in Critical care Rota.

- Strong experience and understanding of 3G,4G,5G Cellular Networks (UMTS, LTE, NR in Core domain) and IP Networks
- Experience with Implementation, Integration, Acceptance Tests, Care, R&D for Telecommunication Products like Application Servers, Session Border Controller, sCSCF, iCSCF, iBCF, BGCF,eCSCF.
- Primary Competence : Nokia TAS , SMSF, MSS Cloud.
- Expert in 4G VoLTE Call flow, e.g. 4g-4g, eSRVCC, Conference etc, 5G VoNR.
- Expert in Root Cause Analysis for Complex Customer Tickets as subject matter expert. Willing to Engage with virtual teams and collaborate to arrive at a feasible solution .
- Willing to be part of Nokia Global Emergency Support activities.
- Flexible to travel for project/issue onsite in short notice and/or join customer critical activities.
- Fluent spoken and written English. Japanese Language Proficiency would be plus.
- Willing to learn new technologies and domain associated with telecommunications.
- Expert level competence with Protocols like SIP, Diameter, TCP/IP/SCTP, UDP, SOAP, HTTP2, SS7, M3UA, 5G Signaling Protocols.
- Solid experience with one or more Nokia equipment’s: NTAS, SMSF, CFX-5000, SBC
- Expert level competence in Linux and one or more scripting languages like Shell, Perl, Python
- Good knowledge and in Open Stack administration and Docker, K8S concepts and its application in Could Native products. Expert level Certificates in Public Clouds/K8S would be plus.
- Knowhow in 5G Technology and Products e.g. NEF, SMSF.
- Engineering Graduate in Telecommunications, IT , Computer Science or Electronics Engineering with 10 years plus relevant experience in Telecom.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark